I've had my bad experience with this company not too long ago. The order was placed by phone with a person named "Anna".
Gave her my banking account Friday afternoon, she said the scooter would be ready for Will Call by Saturday morning since they are so close to me and I did not want to pay extra charge for shipping. They never send me order confirmation (I've provided "Anna" my email and other contact info), never called. The weekend went by, still no contact from them so I called. I must've gotten 4 different people who got on the phone and tossed me around like beach ball at the baseball park - no one was able to help me!?
Patiently, I tried again and again, and got the same result - no one knows what the heck I'm talking about. So, I've sent an email to their main address to please cancel my order. 5 days later, they charged the scooter I never received on my banking account. It took me many phone calls and several trips to my local bank branch to clear up the matter and finally got it resolved.
My bank filed the complaint against their bank and I have my money back. So much trouble for such a little matter and I am totally PISSED OFF! Take my word for it - DO NOT BUY from Scooter Depot.
I hope karma will take care of these people who have screwed other consumers out of their hard earn money. Honestly, I don't know why the BBB have yet to shut down this place...
Monetary Loss: $799.